The end.
It’s never quite what you expect.
In part, it’s really a beginning, though the beginning may not include you.
So we get only a hint of how the story will progress. A family has been reconciled. One troublesome employee has moved to the competition. Another is still in the offices.
We have installed a new tech system but the benefits of that system are not obvious. Not in revenue. Not yet.
And so the series ends with the consulting team returning to their homes. the client starting a new life, and How We Manage Stuff ready to progress to a new story.
The last part of our story on technology consulting.
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We arrive in Hamburg.
Port City. International City.
World Headquarters of Coffee Logistics.
Things start poorly for the team. They are tired. One of there number is perhaps a little drunk. There are some extra requirements and a dynamic that doesn’t make sense.
The operations manager seems to have an unusual control over affairs and the boss.
The boss?
He’s in Switzerland.
And with that, the story begins.
The first act of our story on technology consulting.
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Outside Tech meets Inside Politics.
That’s the story.
If you understand what it means, you can quit right here.
But you’ll miss the story. And the lesson.
With this episode, we start the complete presentation of our recent series on tech consulting. Two hours of drama in five easy episodes.
There’s something for everyone. Good plot. A few jokes. Interesting characters. Goats, always a welcome addition. And a lesson, a lesson of our time: the lesson of what happens when outside tech meets in inside politics.
The preliminary episodes in which we set our stage.
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It never ends well.
It really can’t
There is an organization to renew.
There are new tasks, new demands, new technology to install, new procedures to develop.
So what do you get when a tech consulting job ends? You’re supposed to get a new company, but perhaps all you get is a trail of beans.
The concluding episode in a series on the ins and outs of tech consulting.
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Kit, Director of Consulting – Kit Kuksenok
Evelyn, the Business Manager – Margaux Amie
Ida, Friend of Florian – Debbon Ayer
Peter, Friend of Florian – Ron Bianchi
Sonja, BKL Operations Manager – Debbon Ayer
Leena, Niece of Florian and BKL Director – Zoe Anastassiou
It’s not the slides.
It’s not the words.
It’s not the clothes you wear.
This doesn’t determine your success. Or at least it doesn’t determine it very much.
The bigger issue: What do your clients know? And when did the learn it?
In the consulting trip to Hamburg, our team is about to deliver its report. Lots of ideas. Lots of implications for the future of the client, Bohne Kaffe Logistiks.
But the report has become public. Or at least parts of it.
And everyone thinks they know what is in it. More importantly, they think they know what is in it for them.
The measure of success? Can they communicate the real message.
Tenth episode in a series on the ins and outs of tech consulting.
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“Complicated”
You don’t talk. It’s “complicated.”
You don’t act. It’s “complicated.”
You don’t know what to do. It’s…
You can see the pattern.
Our consulting at BKL Coffee Logistics has been strained. This owner had this grad idea to start the job and then vanish to a retreat in the Swiss Alps. He wanted to keep out of the way, he said. He wanted to let things take their course.
He may have had a plan.
He may have been improvising.
He may have been frightened.
But today, a brave niece tries to get an honest conversation started. A niece who has a career that is only vaguely related to coffee.
Ninth episode in a series on the ins and outs of tech consulting.
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When do they make the mistake?
When do they make a decision that limits – radically limits – options?
Our consulting team is working on a project that is only stumbling forward in the best of light. So what has happened, we ask. Has someone made a mistake?
Has our team done something wrong? Has the client chosen the wrong strategy? Have the managers failed to support the work? Any one of these might constitute the “Fatal Mistake.”
Seventh episode in a series on the ins and outs of tech consulting.
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How do you begin a consulting job?
In thunder, lightening or in rain?
It is chaotic at the start. You move to new offices, meet new people and start to appreciate new responsibilities. Our podcast has been hired by a German firm – a logistics provider to the coffee industry – to review their software systems and make recommendations. They arrive on site, after a long flight, and quickly discover that they did not fully appreciate the environment in which they would have to work.
First episode in a series on tech consulting.
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