Tag Archives: kit kuksenok

Following the Trail

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It never ends well.

It really can’t

There is an organization to renew.

There are new tasks, new demands, new technology to install, new procedures to develop.

So what do you get when a tech consulting job ends?  You’re supposed to get a new company, but perhaps all you get is a trail of beans.

The concluding episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Ida, Friend of Florian   – Debbon Ayer
  • Peter, Friend of Florian  – Ron Bianchi
  • Sonja, BKL Operations Manager  – Debbon Ayer
  • Leena, Niece of Florian and BKL Director – Zoe Anastassiou
  • Victor – Jake Minevich

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Delivering the Goods

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It’s not the slides.

It’s not the words.

It’s not the clothes you wear.

This doesn’t determine your success.  Or at least it doesn’t determine it very much.

The bigger issue:  What do your clients know?  And when did the learn it?

In the consulting trip to Hamburg, our team is about to deliver its report.  Lots of ideas.  Lots of implications for the future of the client, Bohne Kaffe Logistiks.

But the report has become public.  Or at least parts of it.

And everyone thinks they know what is in it.   More importantly, they think they know what is in it for them.

The measure of success?  Can they communicate the real message.

Tenth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Anna the Intern  – Sarah Corbyn Woolf
  • Rohit from IT  – Noah Masur
  • Florian Bohne, Owner BKL – Josh LaForce
  • Sonja, BKL Operations Manager  – Debbon Ayer

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Confront and Advise

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“Complicated”

You don’t talk.  It’s “complicated.”

You don’t act.  It’s “complicated.”

You don’t know what to do.  It’s…

You can see the pattern.

Our consulting at BKL Coffee Logistics has been strained.  This owner had this grad idea to start the job and then vanish to a retreat in the Swiss Alps.  He wanted to keep out of the way, he said.  He wanted to let things take their course.

He may have had a plan.

He may have been improvising.

He may have been frightened.

But today, a brave niece tries to get an honest conversation started.  A niece who has a career that is only vaguely related to coffee.

Ninth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Klara, niece of owner of BKL – Sahara Ale 
  • Peter, Friend of Florian  – Ron Bianchi
  • Florian Bohne, Owner BKL – Josh LaForce
  • Ida, Friend of Florian  – Debbon Ayer

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Keeping the Noise Down

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If they wanted the same thing, then the decision would be easy.

But they don’t.

So it isn’t.

Our drama probes the decision making process in this episode.  It uncovers two, maybe three, sharp disagreements.  A split in the family.  An employee with her own agenda.  A consultant trying to do his best and to control the noise of the discussion.

Eighth episode in a series on the ins and outs of tech consulting.

Cast:

  • Evelyn, The Business Manager – Margaux Amie
  • Kit, Director of Consulting – Kit Kuksenok
  • Leena, niece of owner of BKL – Zoe Anastassiou 
  • Rohit from IT – Noah Masur
  • Fritz-Bernard from GCL  – Ron Bianchi
  • Victor, from BKL – Jake Minevich
  • Arndt from Coffee Logistics – Noah Masur
  • Sonja, manager of BKL  – Debbon Ayer
  • Anna the Intern  – Sarah Corbyn Woolf

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Do you Indeed?

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 You don’t, and that”s the point.  

None of know what we are doing when we going into a new organization.  We don’t know the history.  We don’t know the power structure.  Sometimes, we don’t even know the goals.  (And this will lead us to one of the key questions of this series: “Who are Leena and Klara?”)  Occasionally , we don’t even know ourselves. 

Our podcast consulting team has beens starting work in Hamburg.  Anna’s replacing a key staff member and thinking about the future.  Trouble is, she does not know all that the client is thinking and might not know what to do if she did.

Second episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Dirk, the Tech Guy – Noah Masur
  • Rohit, the Other Tech Guy – Noah Masur
  • Florian, the Client  – Josh LaForce
  • Sonya, the head of operations – Debbon Ayer
  • Vinny, the CTO – Geoffrey Grier

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The Beginning is Chaos: Starting to Consult

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How do you begin a consulting job?

In thunder, lightening or in rain?

It is chaotic at the start. You move to new offices, meet new people and start to appreciate new responsibilities. Our podcast has been hired by a German firm – a logistics provider to the coffee industry – to review their software systems and make recommendations. They arrive on site, after a long flight, and quickly discover that they did not fully appreciate the environment in which they would have to work.

First episode in a series on tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Dirk, the Tech Guy – Noah Masur
  • Florian, the Client  – Josh LaForce
  • Sonya, the head of operations – Debbon Ayer

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You Really Want to Be a Consultant?

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You’ve posted your qualifications, got yourself a business license and are ready to start a new career as an independent tech consultant.  

What makes you think that you will succeed in a field where others have, well, not succeeded?

This fall, we’re going to start a series that follows the crack How We Manage Stuff cast as they undertake an international  consulting job in Northern Germany.  You get a chance to see what works (and what doesn’t) without exposing your own reputation to ridicule.

In this episode, we give you a preview of what the series will bring.

Cast:

  • Evelyne, the Business Manager  – Margaux Amie
  • Kit – Kit Kuksenok

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