Tag Archives: Debbon Ayer

How Not to [Suck] at Consulting: Epilogue

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The end.

It’s never quite what you expect.

In part, it’s really a beginning, though the beginning may not include you.

So we get only a hint of how the story will progress.  A family has been reconciled.  One troublesome employee has moved to the competition.  Another is still in the offices.

We have installed a new tech system but the benefits of that system are not obvious.  Not in revenue.  Not yet.

And so the series ends with the consulting team returning to their homes.  the client starting a new life, and How We Manage Stuff ready to progress to a new story.

The last part of our story on technology consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Anna the Intern – Sarah Corbyn Woolf
  • Arndt, Rohit –  Noah Masur
  • Klara, Florian’s Niece – Sahara Ale
  • Florian Bohne  – Josh LaForce
  • Peter, Fritz-Bernard – Ron Bianchi
  • Sonja Pfeiffer, Ida – Debbon Ayer
  • Vinny – Geoffrey Grier
  • Victor of BKL, Max  – Jake Minevich
  • Leena, Florian’s other Niece – Zoe Anastassiou 

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How Not to [Suck] at Consulting: Act 2

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Can things be going well when you have to schedule a meeting with your attorney and her baby?

The team is gathering data, observing the client, makings and learning that there are a lot of things that it doesn’t know.

For example, who are the important people that need to be include?

Why is the CEO still in Switzerland?

And why is Henry Kissinger on the audio drama?

The second act of our story on technology consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Anna the Intern – Sarah Corbyn Woolf
  • Rohit –  Noah Masur
  • Aravinda, the attorney – Sahara Ale
  • Florian Bohne  – Josh LaForce
  • Peter, Jurgen, Henry Kissinger – Ron Bianchi
  • Sonja Pfeiffer, Ida – Debbon Ayer
  • Vinny – Geoffrey Grier
  • Max  – Jake Minevich

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How Not to [Suck] at Consulting: Act I

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We arrive in Hamburg.

Port City.  International City.

World Headquarters of Coffee Logistics.

Things start poorly for the team.  They are tired.  One of there number is perhaps a little drunk.  There are some extra requirements and a dynamic that doesn’t make sense.

The operations manager seems to have an unusual control over affairs and the boss.

The boss?

He’s in Switzerland.

And with that, the story begins.

The first act of our story on technology consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Anna the Intern – Sarah Corbyn Woolf
  • Direk, Rohit –  Noah Masur
  • Florian Bohne  – Josh LaForce
  • Sonja Pfeiffer, Ida – Debbon Ayer
  • Vinny – Geoffrey Grier
  • Max  – Jake Minevich

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Following the Trail

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It never ends well.

It really can’t

There is an organization to renew.

There are new tasks, new demands, new technology to install, new procedures to develop.

So what do you get when a tech consulting job ends?  You’re supposed to get a new company, but perhaps all you get is a trail of beans.

The concluding episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Ida, Friend of Florian   – Debbon Ayer
  • Peter, Friend of Florian  – Ron Bianchi
  • Sonja, BKL Operations Manager  – Debbon Ayer
  • Leena, Niece of Florian and BKL Director – Zoe Anastassiou
  • Victor – Jake Minevich

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Delivering the Goods

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It’s not the slides.

It’s not the words.

It’s not the clothes you wear.

This doesn’t determine your success.  Or at least it doesn’t determine it very much.

The bigger issue:  What do your clients know?  And when did the learn it?

In the consulting trip to Hamburg, our team is about to deliver its report.  Lots of ideas.  Lots of implications for the future of the client, Bohne Kaffe Logistiks.

But the report has become public.  Or at least parts of it.

And everyone thinks they know what is in it.   More importantly, they think they know what is in it for them.

The measure of success?  Can they communicate the real message.

Tenth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Anna the Intern  – Sarah Corbyn Woolf
  • Rohit from IT  – Noah Masur
  • Florian Bohne, Owner BKL – Josh LaForce
  • Sonja, BKL Operations Manager  – Debbon Ayer

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Confront and Advise

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“Complicated”

You don’t talk.  It’s “complicated.”

You don’t act.  It’s “complicated.”

You don’t know what to do.  It’s…

You can see the pattern.

Our consulting at BKL Coffee Logistics has been strained.  This owner had this grad idea to start the job and then vanish to a retreat in the Swiss Alps.  He wanted to keep out of the way, he said.  He wanted to let things take their course.

He may have had a plan.

He may have been improvising.

He may have been frightened.

But today, a brave niece tries to get an honest conversation started.  A niece who has a career that is only vaguely related to coffee.

Ninth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Klara, niece of owner of BKL – Sahara Ale 
  • Peter, Friend of Florian  – Ron Bianchi
  • Florian Bohne, Owner BKL – Josh LaForce
  • Ida, Friend of Florian  – Debbon Ayer

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When the Client Leaves the Premises

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 You don’t, and that”s the point.  

We have a company. We have a consulting team. And we believe we have a client, though it would seem that the client is not sure that he would have us. Days after the HWMS team arrived at BKL, it’s owner decided to go hiking in the Swiss Alps. It could be the confidence of a secure leader. It could be a brilliant strategy to get a new perspective on the business. It could also be a poor choice by a misguided manager. We take a moment to get the owner’s point of view as he walks with his friends in the Alps.

A short episode to give us a little insight into the challenges of tech consulting.

Cast:

  • Florian, the Client  – Josh LaForce
  • Ida, Friend of Florian  – Debbon Ayer
  • Max, Friend of Florian – Jake Minevich

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Do you Indeed?

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 You don’t, and that”s the point.  

None of know what we are doing when we going into a new organization.  We don’t know the history.  We don’t know the power structure.  Sometimes, we don’t even know the goals.  (And this will lead us to one of the key questions of this series: “Who are Leena and Klara?”)  Occasionally , we don’t even know ourselves. 

Our podcast consulting team has beens starting work in Hamburg.  Anna’s replacing a key staff member and thinking about the future.  Trouble is, she does not know all that the client is thinking and might not know what to do if she did.

Second episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Dirk, the Tech Guy – Noah Masur
  • Rohit, the Other Tech Guy – Noah Masur
  • Florian, the Client  – Josh LaForce
  • Sonya, the head of operations – Debbon Ayer
  • Vinny, the CTO – Geoffrey Grier

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