Tag Archives: consulting

Following the Trail

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It never ends well.

It really can’t

There is an organization to renew.

There are new tasks, new demands, new technology to install, new procedures to develop.

So what do you get when a tech consulting job ends?  You’re supposed to get a new company, but perhaps all you get is a trail of beans.

The concluding episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Ida, Friend of Florian   – Debbon Ayer
  • Peter, Friend of Florian  – Ron Bianchi
  • Sonja, BKL Operations Manager  – Debbon Ayer
  • Leena, Niece of Florian and BKL Director – Zoe Anastassiou
  • Victor – Jake Minevich

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Delivering the Goods

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It’s not the slides.

It’s not the words.

It’s not the clothes you wear.

This doesn’t determine your success.  Or at least it doesn’t determine it very much.

The bigger issue:  What do your clients know?  And when did the learn it?

In the consulting trip to Hamburg, our team is about to deliver its report.  Lots of ideas.  Lots of implications for the future of the client, Bohne Kaffe Logistiks.

But the report has become public.  Or at least parts of it.

And everyone thinks they know what is in it.   More importantly, they think they know what is in it for them.

The measure of success?  Can they communicate the real message.

Tenth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Anna the Intern  – Sarah Corbyn Woolf
  • Rohit from IT  – Noah Masur
  • Florian Bohne, Owner BKL – Josh LaForce
  • Sonja, BKL Operations Manager  – Debbon Ayer

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Confront and Advise

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“Complicated”

You don’t talk.  It’s “complicated.”

You don’t act.  It’s “complicated.”

You don’t know what to do.  It’s…

You can see the pattern.

Our consulting at BKL Coffee Logistics has been strained.  This owner had this grad idea to start the job and then vanish to a retreat in the Swiss Alps.  He wanted to keep out of the way, he said.  He wanted to let things take their course.

He may have had a plan.

He may have been improvising.

He may have been frightened.

But today, a brave niece tries to get an honest conversation started.  A niece who has a career that is only vaguely related to coffee.

Ninth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Klara, niece of owner of BKL – Sahara Ale 
  • Peter, Friend of Florian  – Ron Bianchi
  • Florian Bohne, Owner BKL – Josh LaForce
  • Ida, Friend of Florian  – Debbon Ayer

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The Fatal Mistake

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When do they make the mistake?

When do they make a decision that limits – radically limits – options?

Our consulting team is working on a project that is only stumbling forward in the best of light.  So what has happened, we ask.  Has someone made a mistake?

Has our team done something wrong?  Has the client chosen the wrong strategy?  Have the managers failed to support the work?  Any one of these might constitute the “Fatal Mistake.”

Seventh episode in a series on the ins and outs of tech consulting.

Cast:

  • Evelyn, The Business Manager – Margaux Amie
  • Kit, Director of Consulting – Kit Kuksenok
  • Florian, owner of BKL – Josh LaForce
  • Rohit from IT – Noah Masur
  • Vinny, the CTO – Geoffrey Grier
  • Victor, from BKL – Jake Minevich
  • Sonja, manager of BKL  – Debbon Ayer
  • Anna the Intern  – Sarah Corbyn Woolf

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What does this paper mean?

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 You don’t, and that”s the point.  
It’s the contract that holds you together. Not your history. Not your friendship. Not anything else.

The contract. Offer. Acceptance. Consideration. That’s it.

And what does that paper mean when things start moving fast, when you jump from one meeting to the next?

And what does it mean when the client, or perhaps a representative of the client, has ideas? Where does the contract end?

Fourth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Sonya, the head of operations – Debbon Ayer
  • Vinny, the CTO – Geoffrey Grier
  • Aravinda, our Attorney – Sahara Ale

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Do you Indeed?

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 You don’t, and that”s the point.  

None of know what we are doing when we going into a new organization.  We don’t know the history.  We don’t know the power structure.  Sometimes, we don’t even know the goals.  (And this will lead us to one of the key questions of this series: “Who are Leena and Klara?”)  Occasionally , we don’t even know ourselves. 

Our podcast consulting team has beens starting work in Hamburg.  Anna’s replacing a key staff member and thinking about the future.  Trouble is, she does not know all that the client is thinking and might not know what to do if she did.

Second episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Dirk, the Tech Guy – Noah Masur
  • Rohit, the Other Tech Guy – Noah Masur
  • Florian, the Client  – Josh LaForce
  • Sonya, the head of operations – Debbon Ayer
  • Vinny, the CTO – Geoffrey Grier

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The Beginning is Chaos: Starting to Consult

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How do you begin a consulting job?

In thunder, lightening or in rain?

It is chaotic at the start. You move to new offices, meet new people and start to appreciate new responsibilities. Our podcast has been hired by a German firm – a logistics provider to the coffee industry – to review their software systems and make recommendations. They arrive on site, after a long flight, and quickly discover that they did not fully appreciate the environment in which they would have to work.

First episode in a series on tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Dirk, the Tech Guy – Noah Masur
  • Florian, the Client  – Josh LaForce
  • Sonya, the head of operations – Debbon Ayer

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A Series on Consulting? As a Podcast?

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The heart of the matter. Do don’t know what it is until you’ve done it. You don’t understand why it is hard, until you’ve done it internationally.

The crack cast of How We Manage Stuff prepares to depart for Germany. At one level, the problem is simple. A small German logistics firm needs some help. It’s a drama of course. But dramas are good at the exposing the heart of the matter. Almost as good as doing it yourself.

Cast:

  • Chuck  – Ron Bianchi
  • Debbon Ayer  – Herself
  • Josh LaForce – Himself
  • Ziggy – Skippy

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