Category Archives: Tech Consulting

Following the Trail

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It never ends well.

It really can’t

There is an organization to renew.

There are new tasks, new demands, new technology to install, new procedures to develop.

So what do you get when a tech consulting job ends?  You’re supposed to get a new company, but perhaps all you get is a trail of beans.

The concluding episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Evelyn, the Business Manager – Margaux Amie 
  • Ida, Friend of Florian   – Debbon Ayer
  • Peter, Friend of Florian  – Ron Bianchi
  • Sonja, BKL Operations Manager  – Debbon Ayer
  • Leena, Niece of Florian and BKL Director – Zoe Anastassiou
  • Victor – Jake Minevich

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Confront and Advise

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“Complicated”

You don’t talk.  It’s “complicated.”

You don’t act.  It’s “complicated.”

You don’t know what to do.  It’s…

You can see the pattern.

Our consulting at BKL Coffee Logistics has been strained.  This owner had this grad idea to start the job and then vanish to a retreat in the Swiss Alps.  He wanted to keep out of the way, he said.  He wanted to let things take their course.

He may have had a plan.

He may have been improvising.

He may have been frightened.

But today, a brave niece tries to get an honest conversation started.  A niece who has a career that is only vaguely related to coffee.

Ninth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Director of Consulting – Kit Kuksenok
  • Klara, niece of owner of BKL – Sahara Ale 
  • Peter, Friend of Florian  – Ron Bianchi
  • Florian Bohne, Owner BKL – Josh LaForce
  • Ida, Friend of Florian  – Debbon Ayer

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Keeping the Noise Down

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If they wanted the same thing, then the decision would be easy.

But they don’t.

So it isn’t.

Our drama probes the decision making process in this episode.  It uncovers two, maybe three, sharp disagreements.  A split in the family.  An employee with her own agenda.  A consultant trying to do his best and to control the noise of the discussion.

Eighth episode in a series on the ins and outs of tech consulting.

Cast:

  • Evelyn, The Business Manager – Margaux Amie
  • Kit, Director of Consulting – Kit Kuksenok
  • Leena, niece of owner of BKL – Zoe Anastassiou 
  • Rohit from IT – Noah Masur
  • Fritz-Bernard from GCL  – Ron Bianchi
  • Victor, from BKL – Jake Minevich
  • Arndt from Coffee Logistics – Noah Masur
  • Sonja, manager of BKL  – Debbon Ayer
  • Anna the Intern  – Sarah Corbyn Woolf

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The Fatal Mistake

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When do they make the mistake?

When do they make a decision that limits – radically limits – options?

Our consulting team is working on a project that is only stumbling forward in the best of light.  So what has happened, we ask.  Has someone made a mistake?

Has our team done something wrong?  Has the client chosen the wrong strategy?  Have the managers failed to support the work?  Any one of these might constitute the “Fatal Mistake.”

Seventh episode in a series on the ins and outs of tech consulting.

Cast:

  • Evelyn, The Business Manager – Margaux Amie
  • Kit, Director of Consulting – Kit Kuksenok
  • Florian, owner of BKL – Josh LaForce
  • Rohit from IT – Noah Masur
  • Vinny, the CTO – Geoffrey Grier
  • Victor, from BKL – Jake Minevich
  • Sonja, manager of BKL  – Debbon Ayer
  • Anna the Intern  – Sarah Corbyn Woolf

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Why did you do it this way?

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A business owner.

A group of good friends. And an underlying controversy that simply won’t go away.

Florian Bohne, the owner of Bohne Coffee Logistics is holding a party in the Swiss Alps while his friends believe that he should be back with his company.

So we have a fight, a disagreement among friends.  Yet it is a disagreement that seems to be about one thing – how Florian is dealing with consultants – while it is really about something deeper, more profound.

Sixth episode in a series on the ins and outs of tech consulting.

Cast:

  • Evelyn, The Business Manager – Margaux Amie
  • Florian, owner of BKL – Josh LaForce
  • Max, friend of Florian – Jake Minevich
  • Peter, friend of Florian – Ron Bianchi
  • Ida, friend of Florian  – Debbon Ayer
  • Sonja, manager of BKL  – Debbon Ayer
  • Leena “Münchkin”  – Zoe Anastassiou

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Gathering Data

hwms.coverartConsulting.  You’re just giving your opinion.  That’s it.  Nothing more.

Now, in theory, that opinion is worth something on the open market.  It’s worth something for two reasons.  First, you have some special training or knowledge.  Second, you have data.  Data about what is happening.

And there’s the rub.  In the modern day and age, we collect ever bit of data we can and call it good.  Yet.  Yet.  Yet.  Data can mislead.  It can make you believe you know something when you don’t It can confuse when it should inform.  Therefore, we need to know something about gathering data scientifically

Fifth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Victor, the Dispatcher – Jake Minevich
  • Jurgen, driver – Ron Bianchi
  • Anna the intern  – Sarah Corbyn Woolf
  • Rohit, from IT – Noah Masur
  • Henry Kissinger – Ron Bianchi

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What does this paper mean?

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 You don’t, and that”s the point.  
It’s the contract that holds you together. Not your history. Not your friendship. Not anything else.

The contract. Offer. Acceptance. Consideration. That’s it.

And what does that paper mean when things start moving fast, when you jump from one meeting to the next?

And what does it mean when the client, or perhaps a representative of the client, has ideas? Where does the contract end?

Fourth episode in a series on the ins and outs of tech consulting.

Cast:

  • Kit, Chief Consultant  – Kit Kuksenok
  • Evelyn, The Business Manager – Margaux Amie
  • Anna the intern  – Sarah Corbyn Woolf
  • Sonya, the head of operations – Debbon Ayer
  • Vinny, the CTO – Geoffrey Grier
  • Aravinda, our Attorney – Sahara Ale

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We’re talking Tech. We’re talking Coffee.

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A quick review.  Our crack consulting team has gone to Hamburg  Germany.  We’re dealing with the problems of consulting.  Our client transports coffee.

It sounds like it should work.  A.terall our team likes coffee.  They like it very much.

The summary from our preview episode

Cast:

  • Chuck  – Ron Bianchi
  • Debbon Ayer  – Herself
  • Josh LaForce – Himself
  • Ziggy – Skippy

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