16920: Talking About Difficult Things: Saying “No”

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It is not enough to make good technology. You have to talk about it. You have to talk about it when it is good and when it is bad. The first is easy, to a point. The second is hard. How do you tell someone that their ideas are not working, that their plans have failed, that their vision of the world is incorrect? Evelyn and Sully give their lesson on the subject.

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